Shipping
How are the prints packaged/shipped?
All print orders are placed into a protective cellophane sleeve. They are wrapped with care and shipped inside a rigid stay-flat shipping envelope reinforced by rigid foam or chipboard to ensure the envelope doesn’t bend. All other items are packed with the same care and shipped in the fastest yet most cost effective way.
When will my prints arrive?
Prints usually take a maximum of 2 weeks (usually sooner) from the time of purchase in order to be prepared for shipment, as I am hand printing and packaging each print with love and care. Prints are then shipped via First Class Mail, which according to USPS.com can take approximately 2-5 business days for USA orders.
I take pride in the way I communicate with my customers, therefore I always let you know as soon as your item is in the hands of the Post Office/UPS and on it’s way to you. Thank you in advance for your patience 🙂
Alternative shipping
Alternative shipping: If you are local to the Jackson, MS area, feel free to contact me directly to see if direct pickup is available to avoid shipping costs: brailynne.matheny@gmail.com.
What is the return/refund policy?
I gladly accept returns and/or cancellations.
If the print arrives damaged during shipment, I will gladly send you a replacement print. Please take a photo of the damaged package and print and email it to me at brailynne.matheny@gmail.com with your order number and a short explanation. Thank you 🙂
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 4 hours of purchase
I don’t accept exchanges.
But please contact me if you have any problems with your order.
The following items cannot be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for:
- Custom or personalized orders
- Digital downloads
Return and exchange details
I take great pride in my work and personally guarantee the craftsmanship of every item. I inspect and pack my items very carefully before shipping and am confident that you will love your new artwork. However, if you should decide that your purchase does not fit your needs, I will gladly accept returns within three business days after delivery. Please send artwork back in it’s original condition and packaging. Once the item is received, I will refund your payment minus postage.
Payment
For your convenience, I accept PayPal and all major credit cards: Visa, American Express, Mastercard and Discover.
Do the prints have a margin/border?
Yes. The margin will vary depending on the original aspect ratio of the artwork, but there is usually at least a 1/4″ margin of the left and right sides, and at least a 1/2″ margin on the top and bottom edges. Example: An “8×10 print” will have a total print size of 8×10, but the image size will be closer to 7.5×9.
Additional Policies
I understand the frustration of making a purchase when you cannot see or touch the item. I have done my best to accurately describe the piece for sale in the best way possible, however if you question the color or vibrancy of an item, please don’t hesitate to ask.
Brailynne Matheny Fine Art retains the property rights for artworks and prints within this shop. No image may be reproduced or duplicated without permission, and are under copyright protection.
© 2019 Brailynne Matheny Fine Art